Return, Replacement & Refund Policy
At Truvo, we are committed to helping every customer choose the right Yarbo system before making a purchase. Because Yarbo products require setup, configuration, and an understanding of their capabilities and limitations, we strongly encourage all customers to speak with our team, request a demonstration, or ask any questions prior to placing an order.
As an authorized Yarbo dealer, we follow Yarbo’s manufacturer policies regarding defective products, warranty service, and replacements. However, our return policy differs from purchases made directly through Yarbo.
Product Activation
The warranty period, replacement eligibility, and applicable service windows begin on whichever occurs first:
- The date the Yarbo system is activated; or
- Three (3) days after delivery of all components included in the complete Yarbo system.
For customers purchasing multiple modules, the warranty period for additional modules begins on their respective activation dates or three (3) days after delivery, whichever occurs first.
Returns
Change of Mind / Customer Satisfaction
Truvo does not accept returns for the following reasons:
- The customer changes their mind after purchase.
- The customer is dissatisfied with the product despite it functioning as designed.
- The customer determines the product is not suitable for their property after delivery.
- The customer no longer wants the product.
Unlike purchases made directly from Yarbo, Truvo is unable to offer returns for non-defective products due to the significant costs associated with shipping, inspection, and restocking. As a local authorized dealer, this policy allows us to continue providing competitive pricing and local customer support.
For this reason, we strongly recommend that customers fully understand how Yarbo operates, including its capabilities, limitations, installation requirements, and maintenance expectations before purchasing. Our team is happy to answer questions and help determine whether Yarbo is the right solution for your property.
Defective, Damaged, or Incorrect Products
Please inspect your order immediately upon delivery.
If your product:
- arrives damaged during shipping;
- contains missing components;
- has a manufacturing defect; or
- you receive the incorrect product,
please contact Truvo as soon as possible so we can evaluate the issue and determine the appropriate resolution.
45-Day Replacement Policy
If your Yarbo arrives with shipping damage or a verified manufacturing defect, you may be eligible for a replacement within forty-five (45) days of receiving your order.
Eligible replacement claims are subject to inspection and approval.
When the issue is determined to be covered under Yarbo’s manufacturer policies, replacement products will be provided in accordance with Yarbo’s replacement procedures.
Replacement requests are not available if damage results from:
- improper installation or operation;
- failure to follow Yarbo’s instructions or maintenance guidelines;
- unauthorized modifications or repairs;
- use of non-approved accessories or components;
- tampering with serial numbers or product labels; or
- external events such as fire, flooding, lightning, or other natural disasters.
How to Request Service
If you believe your product has a manufacturing defect or qualifies for replacement or warranty service, please contact Truvo.
Please include:
- your order number;
- a description of the issue;
- photographs or videos (if applicable); and
- your contact information.
Our team will review your request and provide further instructions.
Products returned without prior authorization will not be accepted.
Warranty Repairs
Products covered by Yarbo’s Limited Manufacturer Warranty will receive warranty service in accordance with Yarbo’s official warranty policy.
If the issue is determined to be covered under warranty, repairs or replacement parts will be provided in accordance with Yarbo’s warranty terms.
Issues outside the warranty period or excluded from warranty coverage may be subject to repair charges.
Advanced Replacement
Where available and approved by Yarbo, customers may be eligible for an Advanced Replacement (Ship-First Replacement).
Under this program:
- a replacement unit may be shipped before the original unit is returned;
- the original product must be returned within the required timeframe;
- failure to return the original product may affect eligibility for future Advanced Replacement services.
Availability of Advanced Replacement is determined by Yarbo and may vary depending on the product, issue, and location.
Manufacturer Warranty
Except where expressly stated in this Return Policy, warranty coverage, repair eligibility, manufacturer defects, and replacement decisions are governed by Yarbo’s official warranty policy.
Nothing in this policy limits or replaces any rights provided under Yarbo’s Limited Manufacturer Warranty or applicable consumer protection laws.
Please visit the the Yarbo official website for more details.