Yarbo Shipping Policy

Thank you for purchasing at www.truvo.shop. We strive to provide you with a seamless and enjoyable shopping experience, ensuring your orders are delivered in a timely and efficient manner. This Shipping Policy outlines our shipping procedures, costs, and important information related to the shipment of Yarbo products.

Delivery Timelines

United States

• For products in stock at our warehouse, deliveries will be made within 3-8 business days.
  
• For products available for pre-order, deliveries will be made according to the delivery timeframe specified on the product page.
• For customers residing in Massachusetts, products in stock at our demo location can be delivered in 2-3 business days. Products not in stock at the demo location will be shipped from our warehouse and be delivered in 3-8 business days.

Shipping Costs

We offer free shipping on orders shipped from our demo location.

Tracking

Once your order is shipped, you will receive an email notification containing a tracking number. This tracking number will allow you to monitor the status and location of your package during transit.

Undeliverable Packages

If a package is deemed undeliverable due to an incorrect address provided by the customer, refusal of the package, or multiple failed delivery attempts, the customer will be responsible for any additional shipping charges incurred for the reshipment of the package.

Delivery Delays

While we make every effort to ensure prompt delivery, unforeseen delays may occur due to factors beyond our control, such as severe weather conditions or carrier-related issues. In such cases, we will do our best to keep you informed and updated on the status of your shipment.

Order Cancellation

If you wish to cancel your order, please contact our customer support team as soon as possible. Orders can only be canceled before they are shipped. Once an order is shipped, the cancellation request will be treated as a return (subject to our Return Policy).

Return Policy

For information on returns, please refer to our Return Policy page.

Policy Updates

Please note that this Shipping Policy is subject to change without prior notice. Any updates or modifications will be reflected on this page. It is your responsibility to review the policy periodically to stay informed about any changes.

If you have any further questions or need assistance with shipping-related inquiries, please do not hesitate to contact our customer support team at hello@truvotech.us.